Network Issues

IP range 63.246.154.190 to 63.246.154.197 exp (Resolved)

Affecting Server - neptune | Priority - High

Problems in connecting to the IP range 63.246.154.190 to 63.246.154.197. Those servers experience no connectivity from some networks in US and Europe. Our network provider has been alerted of this issue and is currently working in restablishing the faulty nodes or reconfiguring routes to get back to normal.

We do estimate a maximum of 2 hours to recover connectivity for that range of servers.

Date - 2010/06/28 15:24 - 2010/07/15 15:17
Last Updated - 2010/06/28 15:24

Neptune offline for HD replacement (Resolved)

Affecting Server - neptune | Priority - Critical

This Sunday, at 2AM we will perform a server maintanance on the main HD of Neptune. The HD has shown a high rate of failures in those late 3 days and we are going to replace it to avoid future problems. The change of the HD and copy of all the contents it is estimated to take around 2h, and during that time your sites will be offline and not accessible.

We apologize for the short notice and for the inconveniences caused

Any questions can be addressed to our helpdesk at http://comforthost.net/billing/

Date - 2009/12/13 00:00 - 2009/12/27 03:39
Last Updated - 2009/12/12 15:47

SCHEDULED MAINTENANCE (Resolved)

Affecting Server - neptune | Priority - High

SCHEDULED MAINTENANCE NOTIFICATION:

Date: 11/01/2009

Time: 12:00AM EST

Duration: 4 hours

Location: US Servers

Impact: All customers will experience a brief outage, expected to last no longer than ~2 minutes per reload.

Reason: Router upgrades and configuration changes.

Notes: While the maintenance window is scheduled for 4 hours, actual anticipated maintenance is expected to last less than 15 minutes in total time. For any questions, please contact our technical support team via email

Date - 2009/11/01 00:00 - 2009/12/12 15:46
Last Updated - 2009/10/29 15:05

15 min outage (Resolved)

Affecting Server - moon.publiweb-dns.net | Priority - Critical

Yesterday we had 15 min outage in Saturn due to a problem with our ID system (Intrusion Detection). A set of commands and scripts triggered what our firewall thought to be an internal attack and the main IP of our server was blocked and the box put offline automatically.

Fortunately, soon we realized that it was a false alarm and that all the running scripts where legitimate scripts from users on the server. So after a short scan we could put the server back online.

Even if we know that any system can give false positives, we still trust that our security systems are best in class and we plan to maintain them. We are studying the scripts and logs of ID sytem and working out a method to minimize any false positives.

We do apologize for any inconveniences caused and we do hope that all users in Saturn will understand the need of keeping a very tight and strict security levels to avoid potential risks to their own websites and other customer server's websites.

Regards

Quel

Date - 2009/09/14 14:41 - 2009/09/12 00:00
Last Updated - 2009/09/14 14:41

Router upgrade (Resolved)

Affecting System - Network | Priority - High

EVENT TYPE: C code upgrade on core router(s) in Atlanta facility to fix memory leak bug. SCOPE OF WORK: IP Engineers will be updating code on the core router(s) in the Atlanta facility. WHEN: Sunday, July 12th, 2009 START TIME: 11:00 p.m. Eastern Standard Time SCHEDULED EVENT DURATION: 3 hours (until 2 a.m. EST July 13th, 2009) POSSIBLE IMPACT: Customers will experience a 10 - 15 minute service degradation Date - 2009/07/13 12:10 - 2009/07/13 17:17
Last Updated - 2009/07/10 14:19

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